Frequently Asked Questions (FAQ)

Forgetting your password is a common issue, and resetting it on Bajbee is very simple. Click the "Forgot Password?" link on the login page.

Password Reset Process:

• Provide your registered mobile number or email
• A verification code will be sent to your mobile or email
• Enter the code and create a new password
• Confirm and save your new password

If you still have issues, contact our customer support team. They're available 24/7 and will assist you.

Verifying your account is extremely important as it keeps your account secure and ensures fast withdrawal processing.

Required Documents:

• ID Document: Clear photo of National ID (NID), passport, or driving license
• Proof of address: Utility bill, bank statement, or government document (within three months)
• Selfie: A selfie holding your ID

To upload documents, go to your account settings and click the "Verification" section. Verification is typically completed within 24-48 hours.

No, A person can only create one account on Bajbee. Creating multiple accounts violates our terms and conditions and is strictly prohibited.

If we find that a person is using multiple accounts:

• All duplicate accounts will be suspended or closed
• All bonuses and winnings will be forfeited
• Account balance may be forfeited

Depositing on Bajbee is extremely easy and secure. We support various payment methods so you can deposit conveniently.

Available payment methods:

• Mobile Banking: All major mobile banking services
• Bank Cards: Visa, Mastercard, and local debit/credit cards
• Bank Transfer: Direct bank transfer
• Digital wallet: Various e-wallet services

Deposit process:

• Log in and click the "Deposit" button
• Select your preferred payment method
• Enter deposit amount (minimum BDT 100)
• Provide payment details and confirm

Deposits are usually processed instantly and credited to your account within 1-5 minutes.

Bajbee always strives to ensure fast and secure withdrawals. Withdrawal processing time depends on the payment method and your account verification status.

Typical Processing Time:

• Mobile Banking: 15 minutes - 2 hours
• Bank Cards: 2-5 business days
• Bank Transfer: 1-3 business days
• Digital wallet: 30 minutes - 24 hours

Tips for faster withdrawals:

• Fully verify your account
• Complete all bonus wagering requirements before withdrawal
• Use mobile banking for fastest withdrawals

At Bajbee we offer flexible limits for all types of players, from small to big.

Deposit limit:

• Minimum Deposit: BDT 100 (all methods)
• Maximum Deposit: BDT 1,00,000 per transaction
• Daily deposit limit: BDT 5,00,000

Withdrawal limit:

• Minimum Withdrawal: BDT 500
• Maximum Withdrawal: BDT 50,000 per transaction
• Daily withdrawal limit: BDT 2,00,000
• Weekly Limit: BDT 10,00,000

Bajbee believes in transparency and we try to avoid hidden charges.

Deposit fee:

Bajbee doesn't charge any fees on most deposit methods. However, your payment provider (bank or mobile banking service) may apply their own charges.

Withdrawal fee:

• First three withdrawals each month are completely free
• 2% fee on each withdrawal after the third (maximum BDT 200)
• VIP members get unlimited free withdrawals

We recommend withdrawing large amounts in one go rather than multiple small withdrawals.

Bajbee is a complete gaming platform with thousands of games and betting options.

Available game categories:

• Slot Games: 3000+ slot games with various themes and features
• Live Casino: Blackjack, roulette, baccarat, poker with real dealers
• Table games: Classic casino games like roulette, blackjack, craps
• Fish Games: Fun fishing games where you earn real money
• Sports Betting: Football, cricket, basketball and many more sports
• Bingo: Multiple variants and jackpots
• Virtual Sports: Bet on virtual matches 24/7

New games are added every week, and you'll find titles from all major game providers.

Yes, Most slots and table games on Bajbee can be played in demo mode. This helps you learn and practice games without risking real money.

Demo mode feature:

• Completely free - no deposit required
• Play with virtual credits
• Learn game mechanics and features
• Try many games without registration

Absolutely! Bajbee is fully mobile-optimized and you can play from any device.

Mobile Gaming Options:

• Mobile Browser: Play directly in your browser without downloading any app
• Android app: Download our official app for quick access
• iOS compatibility: Works perfectly on iPhone and iPad

Mobile Features:

• All games available on mobile
• Touch control optimization
• Low data usage mode
• Push notifications for bonuses and promos

You can log in to both desktop and mobile with the same account and all information will sync.

Bajbee is committed to ensuring complete transparency and fair gaming. We only work with licensed and verified game providers.

Fairness Guarantee:

• RNG (Random Number Generator): All games use certified RNG to ensure fair results
• Third-party audit: Independent testing labs audit games regularly
• License and Regulation: Licensed by international gaming authorities
• RTP (Return to Player): RTP for each game is publicly displayed

You can view RTP, game rules, and certification information in the info section of each game. We believe players have the right to complete information.

New players will receive an attractive welcome bonus at Bajbee to help start your gaming journey.

To get the welcome bonus:

• Create a new account
• Verify your account
• Make your first deposit (minimum BDT 500)
• Bonus will be automatically credited to your account

Current Welcome Offer:

• 100% match bonus on first deposit (up to BDT 10,000)
• 100 free spins on popular slots
• Extra cashback in the first week

Wagering requirement (or playthrough requirement) is a condition you must meet before you can withdraw a bonus.

How it works:

Example: If you receive a BDT 1,000 bonus with a 30x wagering requirement, you must bet BDT 1,000 × 30 = BDT 30,000 before you can withdraw the bonus.

Standard wagering on Bajbee:

• Deposit bonus: 30x-35x
• Free Spins: 40x winning amount
• Cashback: 10x-15x
• No Deposit Bonus: 50x

Tips:

• Track wagering progress in your bonus balance section
• Play high RTP games to complete wagering faster
• Check the wagering time limit (typically 30 days)

Bajbee rewards not only new players but regular members too. Our loyalty program and ongoing promotions will make your gaming experience even more enjoyable.

Regular promotions:

• Reload Bonus: Weekly Deposit Bonus
• Cashback: Weekly cashback on losses (5%-15%)
• Free Spin Friday: Free Spins Every Friday
• Tournaments: Monthly slots and table game tournaments
• Happy Hour: Double Points During Specific Times
• Refer and Earn: Invite friends and get bonuses

VIP program:

• 5 VIP levels - Bronze to Diamond
• Earn loyalty points on every bet
• Exclusive bonuses and prizes
• Dedicated account manager
• Fast withdrawals and higher limits

Using a bonus code is very simple and gives you access to exclusive offers.

Steps to use a bonus code:

• Log in to your Bajbee account
• Go to the "Deposit" page
• Find the "Bonus Code" field
• Enter your promo code
• Complete your deposit
• Bonus will be applied instantly

Where to find bonus codes:

• On our promotions page
• In email newsletters
• In SMS notifications
• On social media pages
• During special events and tournaments

Yes, Bajbee is a completely safe and licensed online gaming platform. We give the highest priority to your security and privacy.

Security Measures:

• SSL encryption: 256-bit SSL encryption keeps all data secure
• Secure Payment: PCI DSS compliant payment processing
• Data protection: Your personal information is encrypted and secure
• Firewall Protection: Advanced firewall prevents hacking
• Regular Audits: Independent security audits are conducted regularly

License and Regulation:

Bajbee is licensed and regulated by international gaming authorities. We comply with all local and international gaming laws.

Bajbee promotes responsible gaming and we offer various tools to help you stay in control of your gaming.

Available tools:

• Deposit limit: Set daily, weekly, or monthly deposit limits
• Loss Limit: Set your maximum loss limit
• Session Time Limit: Limit the length of your gaming sessions
• Reality Check: Get regular reminders about your playing time
• Self-Exclusion: Block your account temporarily or permanently
• Cooling-off period: Take a break from 24 hours to 6 weeks

To set up these tools, go to your account settings and look for the "Responsible Gaming" section. If you feel gaming is becoming a problem, please contact our support team or seek professional help.

Keeping your account secure is very important. Here are some best practices:

Password Security:

• Use a strong, unique password
• Mix uppercase and lowercase letters, numbers and special characters
• Change your password regularly (every 3-6 months)
• Don't use the same password on other sites
• Never share your password with anyone

Account security:

• Enable two-factor authentication (2FA)
• Avoid logging in on public Wi-Fi
• Always log out, especially on shared devices
• Do not click links in suspicious emails or messages
• Check your account activity regularly